Our highly recommended Service is Selling class,
a Service Advisor Training Program, is forming classes now.
This is a class for advisors at all stages of their careers (with little or lots of experience).
After all just because you have a lot of experience doesn't mean
that you've been performing at a high level during that time.
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Recent attendees had this to say...
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"THOUGHT IT WAS A PERFECT COURSE FOR LEARNING HOW TO CHANGE “BEING GOOD AT WHAT
WE DO” TO BEING GREAT AT WHAT WE DO ... I HAVE UTILIZED MANY OF THE POINT DISCUSSED
, THEY HAVE ALREADY BEEN A BONUS TO ME AND THE CUSTOMERS I HAVE HELPED." Nancy 20+ Years in the business
"IT WAS A GREAT ....COURSE – THE TRAINER WAS VERY INSIGHTFUL IN
THE WAY HE TRAINED US ON HOW TO RESPOND TO THE CUSTOMER WHEN THEY REFUSE RECOMMENDED UP-SELL WORK. HAVE USED WHAT I LEARNED MANY TIMES SINCE
I HAVE BEEN BACK AND HAVE INCREASED MY SALES. THE
TRAINER HELPED ME PUT Things IN BETTER PERSPECTIVE BY EXPLAINING THEM IN A WAY THAT MADE PERFECT SENSE!"-
Donnie
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“ learned many things in class. The one thing
that stands out was proper handling of the phone calls. I need to also focus more on my listening skills and the class
brought out a great way of doing that.”-Cindy
Kevin @ Acura here..Enjoyed the training, excellent presentation. Best
training I’ve experienced in a long time.Definitely agree, importance of phones cannot be understated. Recording the
phones is invaluable. “I know I’m being recorded so I always try to do and say the right thing”. ASR
could be “thee” most valuable tool I’ve seen in a service dept. in 15yrs.Explaining the benefit of what
you’re recommending is as important as the conviction that you have when you explain it. I try to avoid using the word
sell, it’s a scare word, I don’t sell, I offer and explain with conviction. Build a relationship.. explain with
conviction, offer quality and value... ASR adds value and conviction. Pictures and a printed estimate are 10x
more believable than a handwritten scrap with a jumble of illegible #s and dollar signs on it. We emphasize speed and
convenience, obviously that’s important as long as value and quality are not forgotten. People are willing to pay more
to come to us as long as we satisfy their perception of value and quality. I’m rambling.. Training was great, sign me
up for the next one.Thanks-Kevin n
h
“ learned many things. Made some changes to the way I do things that will lead to an increase in my
sales. Updating the customers information every time. Finding out why a customer declines a needed service and the proper
way to explain why such a service is needed and turn it around. Overall great training!”- Sean
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“ The new appointment process made me more aware how important the initial phone
call is. I can now handle my phone calls better and more efficiently. This will lead to more sales”-Chris
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“ Agree 110% about making the appointment
while you have the customer on the line. It actually takes less time than the “NO” appointment necessary explanation.
Wish I thought of this months ago.”-Joe
h
“
I can see immediate results after training. They came back more focused overall on their job. From the phones to greeting
the customer and attitudes just appear better. Will like to do this again soon to see more improvements across the board.
Thank you”-Todd Service Mgr
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“Brad,16 years in service and finally some useful, unique and interesting training
that can be immediately implemented back at the dealer . The change in mindset has greatly improved my sales and closing techniques
both in and outside the dealer. Thank You”-Jason S
