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Customer Product Inquiries

PassKey's products can only be purchased through an approved retailer. If you would like the location of a retailer near you please contact us by clicking here.

Claims & Customer Service


PassKey makes it easy to initiate the claims process or check the status of your claim online. In addition, cancellation can also be initiated and monitored online. Be sure to have all of your paperwork gathered before commencing. For additional assistance, please contact us:  Claims:  877-539-7888 •   Cancellations: 877-539-7888 •  By mail PassKey Premium Products 20 Church Street Suite 760, Hartford, CT 06103.  Claim Status You may access your claim status online, or contact a Claims Associate directly at 877-539-7888 or by e-mail.

Key Program Claim Assistance  888-483-9055


Key Program Claim Fax          866-475-3952


InvisibleVin Claim                  877-539-7888


Claims Number                     888-483-9055


Program Assistance               877-KEYS-888 (877-539-7888)


Sign Up Fax Number             770-248-3127



Remittance address for key replacement contracts only:


PassKey Corporation

PO Box 8058

Norcross, GA 30091



Remittance Address for InvisibleVin, Scorpion Mark and CVI contracts only:  


PassKey Premium Products

20 Church Street Suite 760

Hartford, CT 06103










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